At Brands Factory, we value your trust. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website: https://thebrandsfactory.store/.

1. Information We Collect

1.1 When you visit or make a purchase on our website, we may collect the following types of information:

  • Name, email address, phone number
  • Shipping and billing address
  • Payment details (handled securely by Razor pay or payment gateway)
  • Browser/device information and IP address
  • Order history and preferences

2. How We Use Your Information

2.1 The information collected may be used for:

  • Processing and fulfilling your orders
  • Providing updates on your order status
  • Improving your shopping experience
  • Customer support and complaint resolution
  • Sending promotional offers (only with your consent)

3. Sharing Your Information

3.1 We do not sell or rent your personal information to third parties.

3.2 We may share your information with:

  • Payment gateways (e.g., Razor pay) to process payments securely
  • Courier partners to deliver your orders
  • Service providers who help us manage the website (under strict confidentiality)

4. Payment Security

4.1 All payment transactions are processed through secure, third-party payment gateways like Razor pay.

4.2 We do not store your credit card, debit card, UPI, or banking credentials on our servers.

5. Cookies

5.1 Our website uses cookies to:

  • Save your preferences
  • Understand user behaviour and traffic
  • Improve website performance and recommendations

5.2 You can disable cookies in your browser settings, but it may affect certain features of the site.

6. Your Rights

6.1 You may request to:

  • Access, correct, or update your personal information
  • Unsubscribe from promotional emails at any time
  • Delete your account or personal data by emailing us

7. Data Security

7.1 We follow industry-standard security measures to protect your information from unauthorized access, misuse, or disclosure.

7.2 However, no online transmission is 100% secure, and we cannot guarantee complete protection.

8. Children’s Privacy

8.1 Our website is not intended for use by children under 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

9.1 We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated date.

9.2 Continued use of the site implies acceptance of any changes.

10. Contact Us

If you have any questions or concerns regarding your privacy or data:

📧 Email: thebrandsfactory01@gmail.com

📞 WhatsApp: +91-9949444166.

🏢 Address: 1-1-385/2/A, 2ND FLOOR, PLOT.NO.35, SY.NO.125 & 129,  Road Number 1,  RBI Colony, Kothapet, Hyderabad