At Brands Factory, we aim to deliver your orders quickly and reliably. This Shipping Policy explains how we handle the processing, dispatch, and delivery of your orders placed through our website: https://thebrandsfactory.store.

1. Service Availability

We currently ship products across India. Orders are dispatched based on service availability in the delivery area.

2. Order Processing Time

Orders are usually processed within 1–3 business days after we receive your payment confirmation. Processing does not occur on Sundays or public holidays.

3. Estimated Delivery Timeline

Once dispatched, deliveries usually take 2–7 business days, depending on the delivery location and courier network. Delays may occur due to weather, operational issues, or high demand.

4. Shipping Charges

Shipping fees, if applicable, will be shown at checkout. We may offer free shipping for prepaid orders above a certain cart value, which will be displayed on the product or checkout page.

5. Tracking Information

Once your order is shipped, you will receive an email or SMS with a tracking number and instructions to track the delivery status of your package.

6. Delivery Attempts

Our delivery partners will attempt delivery up to 2 or 3 times. If the package is undelivered due to customer unavailability or incorrect address, it may be returned to us.

7. Address Accuracy

Please ensure your shipping address and contact number are correct. We are not responsible for delivery failures due to incomplete or incorrect address details provided by the customer.

8. Delivery Partner Integration

We are currently in the process of integrating with a third-party logistics provider. Until then, orders will be shipped using available local delivery services. Once integrated, tracking and delivery features will be enhanced.

9. Changes to Shipping Policy

As we update our logistics and services, this policy may be revised without prior notice. All updates will be reflected on this page.

10. Contact for Shipping Support

If you have questions about your shipment or delivery status, feel free to reach out:

📧 Email: thebrandsfactory01@gmail.com

📞 WhatsApp: +91-9949444166.

🏢 Address: 1-1-385/2/A, 2ND FLOOR, PLOT.NO.35, SY.NO.125 & 129,  Road Number 1,  RBI Colony, Kothapet, Hyderabad