Welcome to Brands Factory. These Terms & Conditions govern your use of our website, https://thebrandsfactory.store/, and all purchases made through it. By accessing or using our platform, you agree to these terms. Please read them carefully.

1. Eligibility

You must be at least 18 years old to use our website and place orders. If you are under 18, you may only use the website with the supervision and consent of a parent or guardian.

2. User Account

You may create an account to make purchases. You are responsible for maintaining your account credentials and all activity under your login. Please ensure all details are accurate.

3. Product Information

We aim to provide accurate product descriptions, images, and pricing. However, in case of errors or inaccuracies, we reserve the right to correct them at any time without prior notice.

4. Pricing & Taxes

All prices are listed in INR and are inclusive of applicable taxes (such as GST). Prices and availability are subject to change without notice.

5. Payment Terms

We accept secure online payments via Razor pay, including:

  • Credit/Debit Cards
  • UPI
  • Net Banking

You agree to provide accurate payment information and authorize us to charge your payment method. We do not store card details—payments are processed securely by Razorpay.

6. Shipping & Delivery

  • Orders are dispatched within 2–7 business days.
  • You will receive an email/SMS with tracking information once the order ships.
  • Delivery times may vary based on location and courier service.
  • We currently ship only within India.

7. Replacement Policy (No Returns)

We do not offer returns or refunds once the product is delivered. However, we offer a replacement under the following conditions:

Eligible for Replacement:
Product received is damaged, defective, or incorrect.

Process:
Raise a request within 24 hours of delivery.

Email us at thebrandsfactory01@gmail.com or WhatsApp us at +91-9949444166.

Provide your Order ID, photos/videos of the damage, and an unboxing video (if possible).

Notes:
Replacements are subject to verification and stock availability.

If replacement is not possible, store credit may be issued.

Used or washed items are not eligible.

Innerwear and personal-use items are non-replaceable.

8. Order Cancellation

You may cancel your order within 12 hours or before dispatch (whichever is earlier).

We reserve the right to cancel an order due to stock issues or payment verification failure. In such cases, the full amount will be refunded.

9. Intellectual Property

All website content—logos, text, images, and designs—is owned by [Brands Factory] and protected under intellectual property laws. Unauthorized use is prohibited.

10. Privacy

We collect personal data to process orders and provide customer service. For more details, refer to our Privacy Policy. We do not sell or share your information with third parties except for shipping and payment services.

11. Limitation of Liability

We are not liable for indirect or incidental damages caused by delays, courier issues, or technical errors. Our liability is limited to the value of the product purchased.

12. Governing Law & Jurisdiction

These terms are governed by the laws of India. All disputes shall be subject to the jurisdiction of courts located in [Hyderabad].

13. Contact Us

If you have any questions, feel free to contact us:

📧 Email: thebrandsfactory01@gmail.com

📞 WhatsApp: +91-9949444166.

🏢 Address: 1-1-385/2/A, 2ND FLOOR, PLOT.NO.35, SY.NO.125 & 129,  Road Number 1,  RBI Colony, Kothapet, Hyderabad